Privacy Policy

Last Updated: 21st October 2024

Welcome to TyreOps (“we,” “us,” or “our“), a product developed and operated by Journey Tech Limited, a company based in the United Kingdom. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, retain, and delete your information when you use our services through our website www.tyreops.co.uk, www.tyreops.com, and our mobile applications (collectively, the “Services“).

We comply with applicable data protection laws, including but not limited to the UK Data Protection Act 2018 (“UK GDPR”), the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Australian Privacy Principles under the Privacy Act 1988 (Cth), and relevant United States federal and state privacy laws, including the California Consumer Privacy Act (“CCPA”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms, please do not access the Services.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information You Provide

• Registration Information: Name, email address, phone number, company name, and password when you create an account.
• Transaction Information: Billing address and payment details when you make purchases (processed securely by third-party payment processors).
• Communications: Information you provide when you contact us for support or inquiries.
• User Content: Any content you upload or submit through the Services.

b. Information Collected Automatically

• Usage Data: Details about your access and use of the Services, such as pages visited, time spent, and navigation patterns.
• Device Information: Information about your device, including IP address, operating system, browser type, and unique device identifiers.
• Location Data: Geolocation information if you permit us to access your location.

c. Information from Third Parties

• Third-Party Services: Information from social media platforms or other third-party services if you link them with our Services.
• Employer or Organisation: Information provided by your employer or organisation if they use our Services on your behalf.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To operate, maintain, and provide you with the features and functionality of our Services.
• Improving Services: To analyse usage trends and preferences to enhance user experience.
• Communications: To send you administrative information, respond to inquiries, and provide customer support.
• Marketing: To send promotional materials and updates (you can opt out at any time).
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• International Compliance: To ensure compliance with international data protection laws applicable in Australia, Europe, the United Kingdom, and the United States.

3. Legal Bases for Processing (For EEA and UK Residents)

We process your personal data based on the following legal grounds:

• Consent: When you have given consent to process your personal data for specific purposes.
• Contractual Necessity: To perform a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: To comply with a legal obligation to which we are subject.
• Legitimate Interests: For our legitimate interests in providing and improving the Services, unless overridden by your interests or fundamental rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember Your Preferences: Customise your experience and recognise you when you return.
• Analyse Usage: Monitor aggregate metrics like total visitors and pages viewed.
• Marketing Purposes: Deliver targeted advertisements based on your interests.

You can control cookies through your browser settings. 

5. Sharing Your Information

We may share your information with:

a. Service Providers

Third-party vendors who perform services on our behalf, such as:

• Payment Processing
• Data Analysis
• Customer Support

We ensure that these service providers are contractually obligated to protect your personal information.

b. Business Transfers

In connection with mergers, acquisitions, or asset sales, your information may be transferred, subject to confidentiality agreements.

c. Legal Obligations

To comply with legal processes or governmental requests, and to protect the rights, property, or safety of us, our users, or others.

6. Data Retention and Deletion

a. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various criteria, such as the nature of the data, the purpose for which it was collected, and legal or regulatory requirements.

b. Data Deletion

You have the right to request the deletion of your personal information. To do so, please contact us at [email protected]. We will respond to your request in accordance with applicable laws and regulations.

Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.

7. Your Rights and Choices

a. European Economic Area and UK Residents

You have the following rights under GDPR and UK GDPR:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing.
• Data Portability: Request to receive your data in a structured, commonly used format.
• Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

b. Australian Residents

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to your personal information.
• Correction: Request correction of your personal information.
• Complaint: Lodge a complaint about our handling of your personal information.

c. California Residents

Under the CCPA, California residents have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information collected.
• Delete: Request deletion of personal information.
• Opt-Out: Opt-out of the sale of personal information.
• Non-Discrimination: Not receive discriminatory treatment for exercising your rights.

Please note that we do not sell personal information as defined under the CCPA.

d. Exercising Your Rights

To exercise any of these rights, please contact us at hello@tyreops.com. We may request additional information to verify your identity before processing your request.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA), the UK, Australia, or the United States. We ensure that appropriate safeguards are in place to protect your data, such as:

• Standard Contractual Clauses: Implemented for data transfers outside the EEA or UK.
• Adequacy Decisions: Relying on the European Commission’s adequacy decisions where applicable.
• Binding Corporate Rules: Where applicable.

9. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server facilities. However, no method of transmission over the internet is completely secure.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us to remove it.

11. Third-Party Services

Our Services may include links to third-party websites or services not controlled by us. We are not responsible for the content or privacy practices of these third parties. We recommend reviewing their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after changes signifies your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Journey Tech Limited

• Email: hello@tyreops.com
• Address: 20-22 Wenlock Road, London N1 7GU, United Kingdom
• Phone: 0800 069 9753

By using our Services, you consent to this Privacy Policy. Thank you for trusting TyreOps with your business needs.